24x7 Emergency & Trauma Care | Advanced Heart Care & Super Specialty Services | 20+ Departments | 50+ Experienced Doctors | 200+ Beds Facility | On-Time Ambulance Service | Your Health is Our Priority.

24x7 Emergency & Trauma Care | Advanced Heart Care & Super Specialty Services | 20+ Departments | 50+ Experienced Doctors | 200+ Beds Facility | On-Time Ambulance Service | Your Health is Our Priority.

Privacy Policy

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Introduction

Priyanka Hospital & Cardiac Centre (PHCC) is firmly committed to safeguarding the privacy, dignity, and confidentiality of all patients, attendants, visitors, healthcare partners, and website users. We recognize that medical and personal information is highly sensitive in nature, and we uphold the highest standards of ethical responsibility, transparency, and data protection in every interaction. All personal, medical, and digital information shared with us is collected, processed, stored, and protected in strict accordance with applicable healthcare regulations and data protection laws.

At PHCC, we implement robust administrative, technical, and physical security measures to prevent unauthorized access, misuse, disclosure, alteration, or destruction of sensitive information. Access to patient records and personal data is strictly limited to authorized healthcare professionals and staff members who require such information to deliver safe, effective, and personalized medical care. Our digital systems are continuously monitored and updated to maintain advanced security protocols and ensure data integrity.

We are dedicated to maintaining trust by ensuring that all information shared with our institution is handled with professionalism, accountability, and respect. Whether you interact with us in person, through digital platforms, or via our website, your privacy remains our priority and a fundamental part of our commitment to excellence in healthcare services.

Information We Collect

At Priyanka Hospital & Cardiac Centre (PHCC), which houses a comprehensive team of experienced doctors across multiple specialties, we may collect and process various categories of personal, medical, and technical information to ensure seamless healthcare delivery and patient care coordination.

  • Personal details such as name, phone number, email, and address
  • We may collect personal details such as your full name, contact number, email address, residential address, age, gender, emergency contact details, and identification documents where required. This information is essential for patient registration, communication regarding appointments, billing processes, insurance coordination, and ensuring smooth interaction with our administrative and medical teams.

  • Medical history, prescriptions, and diagnostic reports
  • As a multi-specialty healthcare institution with doctors from cardiology, dentistry, physiotherapy, critical care, dietetics, and other departments, we maintain detailed medical records to provide accurate diagnosis and treatment. This may include your past and present medical history, prescriptions, laboratory reports, diagnostic imaging, surgical notes, treatment plans, allergies, chronic conditions, and follow-up records. Such information enables our doctors and healthcare professionals to deliver personalized, evidence-based, and continuous medical care.

  • Appointment and consultation records
  • We maintain records of scheduled appointments, consultation summaries, inpatient and outpatient treatment details, procedure history, discharge summaries, referral notes, and follow-up recommendations. This ensures continuity of care across departments and allows coordination between specialists within the hospital for integrated treatment plans.

  • Website usage and technical data
  • When you visit our website or use our online services (such as appointment booking or inquiry forms), we may automatically collect certain technical data. This may include your IP address, browser type, device information, pages visited, date and time of access, and browsing behavior patterns. This information is used solely for improving website functionality, enhancing user experience, strengthening cybersecurity measures, and analyzing service performance. All collected information is handled with strict confidentiality and is accessible only to authorized personnel who require such access for legitimate healthcare, administrative, or legal purposes. We do not sell or misuse patient data and ensure that all records are protected through appropriate security measures in compliance with applicable healthcare and data protection regulations.

How We Use Information

At Priyanka Hospital & Cardiac Centre (PHCC), all collected information is utilized strictly for legitimate healthcare, administrative, and legal purposes. The primary objective of collecting personal and medical data is to ensure accurate diagnosis, effective treatment planning, coordinated multi-specialty care, and seamless patient management across departments.

  • Providing medical consultation, treatment, diagnostic services, and follow-up care
  • Scheduling, confirming, and managing appointments
  • Coordinating between different specialists and healthcare professionals within the hospital
  • Maintaining electronic health records and treatment documentation
  • Processing billing, insurance claims, and financial transactions
  • Responding to patient inquiries and providing customer support
  • Enhancing hospital services, infrastructure, and patient experience
  • Complying with applicable healthcare regulations, legal requirements, and statutory obligations

Data Security

PHCC prioritizes the protection of sensitive personal and medical information through comprehensive technical, administrative, and physical safeguards. We employ advanced security measures designed to prevent unauthorized access, misuse, alteration, disclosure, or destruction of data.

  • Encrypted digital record systems
  • Secure servers and protected database environments
  • Firewall protection and cybersecurity monitoring
  • Restricted access controls based on role and authorization
  • Confidentiality agreements with staff and healthcare professionals
  • Regular system updates and internal audits

Access to patient data is strictly limited to authorized personnel who require the information to perform their professional duties. We continuously review and upgrade our security infrastructure to maintain the highest standards of data protection and confidentiality.

Your Rights

We respect and uphold your rights regarding your personal and medical information. As a patient or website user, you have the right to:

  • Access your personal and medical records, subject to applicable laws
  • Request corrections or updates to inaccurate or incomplete information
  • Seek clarification regarding how your data is being used
  • Withdraw consent where applicable, in accordance with legal provisions
  • Request restrictions on certain data processing activities, where permitted

To exercise any of these rights, you may contact our hospital administration through official communication channels. We are committed to responding to such requests promptly and transparently, while ensuring compliance with medical and legal obligations.

Contact Us

📍 Priyanka Hospital & Cardiac Centre (PHCC)
📧 info@priyankahospital.com
📞 +91-01414785511

Last Updated: January 2026

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